Customer lifetime value calculator

Enter average order value, purchases per year, customer lifespan, and margin. Get lifetime revenue, lifetime profit, and a sane ceiling for what a new customer is worth in the auction.

Lifetime revenue per customer
Lifetime profit per customer
Acquisition cost ceiling (⅓ of LTV profit)

LTV = average order value × purchases per year × lifespan. The ⅓ rule is a conservative starting ceiling for what to pay for a new customer — payback timing and cash flow decide how far past first-order economics you can actually bid.

The formula

The classic lifetime value calculation is three numbers multiplied: LTV = average order value × purchases per year × years retained. A $65 order, three times a year, for two and a half years is $487.50 of lifetime revenue. Multiply by gross margin to get lifetime profit — the number you can actually spend against.

Why LTV changes how you bid

Accounts optimized to first-order economics systematically underbid for their best customers. If a first order carries $20 of profit but the customer relationship carries $250, a $40 CPA isn’t a failure — it’s a bargain your first-order dashboard reports as a loss. LTV is the argument for the bids that win those auctions, and the reason subscription and repeat-purchase businesses can outspend everyone else on the same keyword.

Keep it honest

Pull the inputs from real order data, not aspiration: AOV and purchase frequency from the last twelve months, lifespan from cohort retention if you have it. The ⅓-of-LTV acquisition ceiling the calculator suggests is a conservative default that leaves room for payback time and cash flow — a business that can wait longer for payback can push closer to full LTV profit.

Frequently asked questions

How do I calculate customer lifetime value?

Multiply average order value × purchases per year × customer lifespan in years for lifetime revenue, then multiply by gross margin for lifetime profit. Use the last 12 months of real order data for the inputs.

How much of LTV should I spend to acquire a customer?

A common conservative ceiling is one-third of lifetime profit, which leaves margin for payback time and estimation error. Businesses with strong cash flow and reliable retention data can justify spending closer to full first-year profit.

Why does LTV matter for Google Ads bidding?

Bidding to first-order profit underbids for customers who buy repeatedly. Knowing LTV lets you set CPA and ROAS targets that win high-value customers your competitors' first-order math tells them to skip.

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